Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Prices

UK Mainland Shipping : Free
Rest of the world : £17.00 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@isabellapower.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For more information please view our full refunds and exchanges policy